FAQ- Frequently asked questions
- Q. How can I contact you?
- A. Please fill out our contact us form and we will respond ASAP.
- I am interested in making a large bulk / wholesale / corporate order. Do you offer any discounts and custom logo personalization?
- We certainly do. Please contact us with a link of the item you are interested in and quantity, and we we will respond with more info.
- Q. What is your return and refund policy?
- A. 30 days, only unused and non personalized goods can be returned. Please see Returns / Refund Policy
- Q. I ordered the wrong item what should I do?
- A. You can return it for an exchange but you will have to pay for return shipping and we will have to charge you a $5 replacement and shipping fee. Personalized goods cannot be returned.
- Q. My order got declined what should I do?
- A. We have advanced secure payment processing filters to ensure that the person placing the order is the cardholder. If you are still having trouble placing an order, please contact your card issuer or bank. Alternatively you can try a different method of payment like paypal.
- Q. I never received my order, what should I do?
- A. We only ship to the address you provide for us in the order. The tracking details will indicate what has occurred. If the address is incorrect and it returns to us, we can send to another or same address but we will charge $5 address change and shipping fee. If you no longer want the case shipped and wish to cancel, we can do that as well but will deduct a $3 restocking fee so long as item is not personalized
- Do I have to pay any customs duty fees?
- Customers within the USA do not have to pay any additional fees. International customers may be subject to customs fees which are beyond our control and responsibility. Please refer to your country's customs rules.
- My AirPods are not fitting into the case properly, what should I do?
- All of our Cases are tested to fit only Genuine Apple AirPods. We cannot offer a solution if the AirPods you have are not bought from Apple. Some of our cases have gripping strips in the cap which need the plastic strips to be peeled off then refit the case.
- My Order came without AirPods, why?
- We do not include any Apple AirPods with any of our orders. You are simply buying a custom case which the Apple AirPods fit right into. Our listing photos only intend to show customers that the Apple AirPods go into the case we are selling.