• All orders are shipped via USPS free of charge (within the USA) from Queens, NYC USA with a valid tracking number
  • We also ship worldwide for a small fee
  • Non Personalized orders are shipped on the same or next business day
  • Personalized orders are usually shipped within 2-4 business days 
  • Shipping times vary depending on how far the destination is from New York. This can be between 2 to 5 business days for standard shipping
  • Shipping times for priority shipping upgrade is usually between 1 to 3 days. CairPods is not responsible for any delays by USPS or other couriers. 
  • Shipping upgrades are available at checkout if you wish to expedite your order. *Please note that this upgrade is strictly to speed up the shipping only, not our standard handling times. Shipping upgrades are non refundable* If you urgently need your order, please pay for upgraded shipping at checkout and contact us to see if we can expedite handling for you *be sure to mention your order number
  • International customers: Please note that we are not responsible for any customs duty/fees/tax
  • Important: Be sure the address you provided during checkout is accurate. If you require an address change please contact us  with your order number and new address ASAP before the order is shipped. We are not responsible for lost packages due to incorrect or inaccurate address
  •  Please also contact us if you are facing issues with your order's shipping and we will be more than happy to help

Returns and Refunds 

  • Please refer to our complete Returns and Refunds Policy for more info
  • Non Personalized orders can be returned within 30 days in original condition. Buyer is responsible for return shipping unless we are at fault, then we can offer free returns and a return shipping label will be sent
  • Personalized orders cannot be returned unless we are at fault
  • Please contact us before shipping anything back. Do not ship anything back until we are notified and return shipping instructions are sent to you
  • After an order is returned, we can either exchange it or refund your account. *Please note that refunds can only reimbursed to the original form of payment (card/paypal)  which was used during that order's checkout process. We cannot send the refund to a different card or account.